Refund Policy

We provide a 30-day Money Back Guarantee on the purchase of software directly from our website. If you face a technical problem with our software and our support team cannot resolve the problem, you might be eligible for a refund within 30 days from the date of buy.

You might be eligible for a refund in the following scenarios:

• The software does not perform the main features or functions as included on our website.
• You face a technical problem that prevents you from using the software completely.
• You experience a software incompatibility problem with system even your system meets the requirements mentioned on our website.
• The technical support team is not able to offer a working solution after exploring the problem.

Each refund request is analyzed individually to make sure a fair solution for our customers.

Please contact to ur support team before submitting a refund request. Many problems can be resolved instantly with technical support. To evaluate your problem, we might need some details:

• Your order details
• Screenshots or error messages
• Sample files associated with the problem
• Details about the operating system and environment

Before processing the refund, the support team will make reasonable efforts to solve the problem.

The refund requests are not approved in some situations:

• The request is submitted more than 30 days after the purchase.
• You have to buy the software from a third-party reseller and distributor.
• The software is operating, but the customer no longer requires it.
• Accidental purchase, or the customer bought the wrong product.
• The problem is caused by incorrect usage and system failures to meet the minimum system requirements.
• The customer declined to cooperate with the troubleshooting process.
• The issue is associated with third-party software, the internet connection, or other factors outside Shefware's control.

For requesting a refund, please contact our support team and provide the following details:

• Order number
• Product name
• Registered email ID
• Purchase date
• Reason for refund request

Once we get your refund request, our support team will review and respond within 3-5 working days.

If your refund request gets approved, the refund will be processed via the original payment method used while purchasing. Depending on the bank and credit card provider, it might take 5-10 working days for the refunded amount to show in your account.

After the approval of a refund, the software license will be deactivated. The customer must stop utilizing the software and remove it from all devices where it’s been installed.